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HELP
Frequently asked questions
General information on quotes, shipping, diagnostics and warranties.
Is there a charge for requesting a quote?
Submitting a request is free. If diagnosis, opening the unit or testing is needed to identify the fault, we will inform you in advance.
Can I send just the module?
Yes, where the fault allows it. Some checks require the complete vehicle to verify power supplies, wiring, communication or connected components.
What information should I provide?
Make, model, registration, VIN where possible, full reference, symptoms, fault codes and any previous diagnostics.
Can I request a collection?
The platform supports automatic collections. Until the carrier is activated, ECUTRONIC will confirm the available options manually.
Do all repairs have the same warranty?
No. The duration, coverage and exclusions are detailed in the specific quote or repair document.